Privacy Policy

Martian Made acknowledges the significance of your privacy and is committed to handling your personal data with care. We hold utmost respect for the privacy of all visitors to www.martianmade.co.uk ("Our Website"). Our approach to collecting and using personal data aligns with the guidelines set forth here and is consistent with our legal obligations and your rights.

Take a moment to thoroughly read and comprehend our Privacy Policy. Your use of Our Website or Services implies agreement with the collection, use, and disclosure of information in accordance with this Policy. Be aware that updates may happen, so it's advisable to check for changes regularly.

1. DEFINITIONS AND INTERPRETATION
This Policy assigns specific meanings to the following terms:

 

2. INFORMATION ABOUT US
Our Site is owned and operated by Edcan Ltd, a limited company registered in England under company number 10158141. VAT registration number GB277579049.

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Main Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email address: hello@martianmade.co.uk
Telephone number: +44 800 086 2484.
Postal address: See main address above.

3. WHAT DOES THIS POLICY COVER?

This Privacy Policy pertains specifically to your use of Our Website. It's important to note that Our Website may contain links to other sites. Please be informed that we have limited control over how these external sites collect, store, or utilize your data. We strongly advise reviewing their privacy policies before sharing any information with them. Your cautious approach will ensure a secure online experience across various platforms.

4. WHAT IS PERSONAL DATA? 

Personal data is defined by the GDPR and the Data Protection Legislation as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. Personal data is any information about you that enables you to be identified. It covers obvious information such as your name and contact details, but also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

5. WHAT ARE MY RIGHTS? 
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 22.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

To obtain additional details regarding the usage of your personal data or to exercise your rights as outlined above, kindly reach out to us using the provided contact information mentioned in Part 22.

Ensure that your personal information remains accurate and current. If any changes occur to the personal data we have on file for you, please inform us promptly.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

In the event that you have a complaint regarding the use of your personal data, you have the right to file a complaint with the Information Commissioner’s Office. However, we would appreciate the chance to address your concerns directly, so please reach out to us first using the contact details in Part 22.

6. WHAT INFORMATION DO WE COLLECT AND HOW
Based on your utilization of our platform, we may gather and retain specific personal and non-personal data as outlined below, employing the methods specified. Refer to Section 7 for comprehensive insights into our utilization of Cookies and analogous technologies. It is pertinent to note that we refrain from collecting any 'special category' or 'sensitive' personal data, data pertaining to minors, or information related to criminal convictions and offenses.

Upon accessing the platform, your device undergoes automatic data collection, encompassing details such as web browser specifics, IP address, time zone, and specific cookies on your device. Concurrently, as you navigate the platform, we accumulate information concerning the particular web pages or products viewed, the origin of website referrals or search terms leading to the platform, and details about your interactions with the site. This collation of data is denoted as "Device Information."

Identity Information encompasses details such as your first name, last name, username, or a comparable identifier. When engaging in email correspondence, phone calls, live chat sessions, placing orders, or any other interaction, we may procure information such as your first name, last name, email address, and phone number.

Contact information, inclusive of billing and invoicing addresses, email addresses, and telephone numbers, is gathered when orders are placed through checkout web forms.

Technical Information involves the collection of data such as internet protocol (IP) address, login details, browser type and version, time zone settings, location, browser plug-in types and versions, operating system and platform, and other technological specifics pertaining to the devices utilized for accessing our site.

Financial/Transaction information, notably payment card details, is handled securely through our PCI-compliant payment processor, Shopify Payments, employing encrypted SSL sessions during order placement. It's imperative to note that we do not store your card details. Additionally, the Shop Pay gateway may provide the option to 'remember me,' storing payment, contact, and billing/shipping details securely on their PCI-compliant servers for expedited checkouts across various Shopify stores. Subsequent transactions entail the store receiving solely the last 4 digits of your card and your contact/billing/address details.

Marketing and Communications Information includes your preferences for receiving marketing communications from us and our third parties, along with your communication preferences.

Information from Third Parties involves collaborative efforts with external entities such as suppliers, sub-contractors, advertising networks, analytics providers, and search information providers. Data may be obtained from these sources.

Profile Information comprises your username, password, reservations initiated by you, as well as your interests, preferences, feedback, reviews, and survey responses.

Interaction Information covers details shared in discussion forums or reviews on our site.

Log Files Information monitors activities on the site, capturing data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

7. WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
• Analytics Information with Google Analytics, Facebook Pixel.

Upon making a purchase or attempting to do so through the Site, specific details are collected, encompassing your first name, last name, billing address, shipping address, payment information (inclusive of credit card numbers and bank account details facilitated by our payment providers), email address, and phone number. This compilation of data is referred to as "Order Information." It is pertinent to note that within the context of this Privacy Policy, the term "Personal Information" encapsulates both Device Information and Order Information.

Here is a non-extensive list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

_session_id, unique token, sessional, Allows to store information about your session (referrer, landing page, etc)._shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessionalstorefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

8. HOW DO WE USE YOUR PERSONAL INFORMATION?
The Order Information gathered is primarily utilized to fulfill any orders initiated through the Site. This encompasses the processing of payment information, coordination of shipping arrangements, and issuance of invoices and/or order confirmations. Additionally, this Order Information serves supplementary purposes, and it is employed to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

The Device Information that is collected serves the legal purpose of screening for potential risk and fraud, with a specific focus on scrutinizing your IP address, address matching, and other relevant metrics. Additionally, this information is employed in a broader context to enhance and optimize our Site, exemplified by the generation of analytics pertaining to customer browsing behavior and interactions with the Site. Furthermore, it aids in evaluating the effectiveness of our marketing and advertising campaigns in compliance with applicable legal standards.

Subject to your explicit consent and/or as permitted by applicable law, we may utilize your personal data for marketing endeavours. This may encompass communication via email, telephone, text message, or postal mail, providing information, news, and promotional offers regarding our products. Rest assured, you will not receive any illicit marketing or spam. Our commitment involves safeguarding your rights and adhering to our responsibilities under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Additionally, you retain the right to opt-out at any time, as we do not disseminate your personal data to third parties for marketing purposes. In the event of any prospective sharing with third parties for marketing, your explicit opt-in consent will be sought, and you will retain the ability to opt-out subsequently.

9. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For fulfilling the delivery of your orders, we use third-party logistics company that will pick, pack and dispatch the products you have ordered to fulfill your order. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. We use Facebook pixel to help us track conversions from Facebook ads, optimize our ads based on collected data, build targeted audiences for future ads, and remarket them to qualified leads. See Facebook privacy policy here. We use Browsee to monitor users interaction with our Site to optimise for performance and overcome User Interface problems and improve User Experience. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

10. BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by using the links below:

• Facebook preferences here.
• Google preferences here.
• Bing preferences here.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

11. DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

12. DATA RETENTION

In adherence to prudent data management practices, we shall retain your personal data only for the requisite duration in alignment with the initial purposes for its collection.

Upon placing an order through the Site, your Order Information will be preserved in our records, persisting until such time as you explicitly request its deletion. This approach ensures that data retention aligns with regulatory standards and reflects a commitment to safeguarding your information in accordance with the principles of necessity and user control.

13. CONSENT
When you share personal information with us, whether it's to wrap up a purchase, confirm your credit card, place an order, organize a delivery, or handle a return, just know that we're using it solely for that specific purpose. Your trust means the world to us!

Now, if ever we need your personal info for something extra, like throwing in some cool marketing stuff, we promise to check in with you first. Your express consent is what matters, and we'll always give you the chance to say, "Yeah, sure!" or "No, thanks!" It's all about keeping you in the loop and making sure you're comfortable every step of the way.

14. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

15. SHOPIFY
Our store relies on Shopify Inc. as our hosting platform. They are the wizards behind the scenes, providing the online e-commerce platform that brings our products and services straight to you. Your data, all neatly packed and secure, finds its home in Shopify's data storage, databases, and the overall Shopify application. Picture it like a fortress – your information is stored on a secure server, shielded by a firewall, ensuring a robust layer of protection. It's like your data's own little superhero headquarters!

16. PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

17. THIRD-PARTY SERVICES
Generally, the third-party providers we engage with will only access, use, and disclose your information to the extent necessary for them to carry out the services they provide to us. It's all about collaboration!

However, it's worth noting that certain third-party service providers, especially those involved in payment gateways and other payment transaction processes, have their own privacy policies governing the information we need to share with them for your purchase-related transactions. We suggest taking a peek at their privacy policies to get the lowdown on how they handle your personal information. Think of it as a quick guide to understand the ins and outs.

Keep in mind that some providers may operate in different jurisdictions than you or us. So, if you decide to go ahead with a transaction that involves a third-party service provider, your information might become subject to the laws of the jurisdiction(s) where that provider or its facilities are based. For example, if you're in Germany and your transaction is handled by a payment gateway in the United States, your personal information used in that transaction might be subject to disclosure under United States legislation, including the Patriot Act.

Once you step out of our store's website or hop over to a third-party site or application, you're no longer under the wing of this Privacy Policy or our website's Terms of Service. It's like stepping into a different corner of the internet universe!

18. LINKS
Clicking on links in our store might whisk you away to other destinations on the internet. Just a heads up – we don't take the privacy wheel once you're on those other sites. We're not the captains of their privacy ships!

So, here's a friendly nudge: give their privacy statements a read. It's like checking out the menu before you order – good to know what you're getting into. We encourage it, and it's a solid practice to make sure you're comfortable with how other sites handle your privacy. Stay savvy!

19. SECURITY
We've got your back when it comes to safeguarding your personal information. Taking every possible measure, we employ reasonable precautions and adhere to industry best practices to ensure your data doesn't fall into the wrong hands – no inappropriate losses, misuse, unauthorized access, disclosure, alterations, or destruction.

Picture this: when you enter your credit card info during checkout, the page and payment gateway dance under the protection of Shopify, using encrypted 128-bit secure socket layer technology (SSL) and a solid AES-256 encryption for storage. It's like wrapping your data in a virtual fortress!

Now, while no online fortress is 100% foolproof, our payment gateway plays by the rules, following all PCI-DSS requirements and tossing in a few extra measures according to widely accepted industry standards. We're serious about keeping your info safe and sound.

20. AGE OF CONSENT
When you use this site, you're letting us know that you're either at least the age of majority in your state or province of residence, or if you're the age of majority, you've given us the green light for any of your minor dependents to also hop on and use this site. We want to make sure everyone's on board and doing things by the book!

21. CHANGES TO THIS PRIVACY POLICY
We hold the right to tweak this privacy policy whenever necessary, so we encourage you to give it a look-see regularly. Any changes or clarifications kick in as soon as we post them on the website. If we make substantial changes, we'll shout it from the digital rooftops here, keeping you in the loop about what info we collect, how we use it, and under what circumstances we spill the beans, if any.

In the event our store gets a new owner through acquisition or merger, rest assured that your information might tag along to ensure the smooth sailing of product-selling operations.

Remember, the Privacy Notice might get a makeover now and then. It could be prompted by legal shifts or if we decide to shake things up in a way that tweaks how personal data is handled.

Keep your eyes peeled for any changes – they'll be promptly posted on our site. By using the site after alterations, you're giving us the nod that you're on board with the updated Privacy Policy terms. We suggest making this page a regular pitstop to stay in the know. The last spruce-up was on Feb 1, 2024.

22. HOW DO I CONTACT YOU?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details – Privacy Compliance Officer:

Email address: hello@martianmade.co.uk
Telephone number: +44 800 086 2484.
Postal Address: Edcan Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK.